Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.

Covering every aspect of the topic―from defining crisis management and policies to training for and responding to crises―it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including:

Planning for and training staff in crisis management
Anticipating and preventing crises before they occur
Managing the company’s online reputation
Addressing crises that affect multicultural stakeholders
Creating effective crisis-related messaging
Knowing when to bring in a specialist